Effective 1 September 2026
Clear information about using nawhe?.
Who controls your information
Semasir Connect Ltd, trading as nawhe?, is the controller for core platform processing. Semasir Connect Ltd is registered in England and Wales under company number 17431658. Privacy contact: info@nawhe.com.
Where Nigeria-specific operations require a local business reference, Semasa Connection may be identified for those operational arrangements. Unless a specific notice says otherwise, Semasir Connect Ltd remains the controller for the core nawhe? platform.
Information we use
We process account/profile details; bookings, tickets and check-in records; organiser and event information; payment references, ticket face value, service/payment fee amounts, attendee totals, currency, refund status and payout status; security/audit information; preferences; usage/search-performance information; event-source and claim evidence; organiser-outreach records; and communications. Full payment-card details are handled by the secure payment service rather than stored by nawhe?.
Purposes and lawful bases
We use information to provide accounts, bookings, tickets and organiser services (contract); process payments, refunds and payout records and meet legal obligations (contract/legal obligation); prevent fraud and secure the platform (legitimate interests and where applicable legal obligation); send service communications (contract/legitimate interests); make limited event-specific organiser contact where we have a legitimate platform/discovery reason and applicable law permits it; measure search/discovery performance; and use optional analytics or marketing technologies where the required consent has been given.
Payment providers
Supported UK GBP, US USD and Canadian CAD payments use Stripe and supported Nigerian NGN payments use Paystack. Where applicable, Nigerian operational arrangements may reference Semasa Connection. We keep the payment references and status information needed to manage bookings, refunds and payouts.
International transfers
nawhe? serves more than one country and providers may process information internationally. Where transfer rules apply, relevant legally recognised transfer arrangements or safeguards must be used.
Retention
Information is kept only as long as needed for account/event fulfilment, fraud prevention, disputes, financial reconciliation and applicable legal/accounting obligations. Retention therefore varies by record type.
Your rights
Depending on applicable law, rights may include access, correction, deletion, restriction, objection, portability and withdrawal of consent. Signed-in users can start access/export or deletion requests from Account → Privacy. UK users may complain to the ICO; Nigerian users may raise concerns with the NDPC.
Where we rely on legitimate interests, you may have the right to object to that processing.
Security
Controls include secure sessions, CSRF protection, rate limiting, verified payment notifications, access controls, audit logging, encrypted storage for supported third-party credentials and secure/expiring organiser-claim invitations. Third-party site-code integrations are kept away from Admin and other private control surfaces. No online system can promise absolute security.
Updates and contact
We may update this notice when the service, providers or law changes and will communicate material changes where appropriate.