Frequently asked questions

No. An organiser can be an individual, sole trader, company, charity or other eligible organisation. If you want to sell paid tickets, the payout setup will ask for the details appropriate to whoever should receive the earnings.

No. Create your organiser profile and prepare your events first. You only need to complete payout setup before paid ticket sales through nawhe? can open.

Yes, where the other event requirements are complete. You can also use Register Interest, free RSVP, open admission or tickets sold elsewhere while paid nawhe? sales are not ready.

Yes. Your event can still be discovered on nawhe? while ticket purchase happens on another service.

nawhe? may add legitimate event information found on public event pages so people can discover what is happening. The listing should retain appropriate public organiser/source context. If you organise or manage the event, use the claim option to verify your relationship and take control of the listing.

nawhe? reviews the claim and, when approved, connects your account to management of that listing. The Public organiser / host remains the event-owned public identity unless the event information itself is legitimately changed.

nawhe? may send a limited one-to-one organiser invitation where an event has been legitimately sourced from public information. The invitation is event-specific and gives the recipient a secure way to claim the listing; it is not treated as an essential transactional email.

Yes, where that admission option is available for the event. You remain responsible for any payment you take outside nawhe?.

Complete Stripe payout setup from your organiser workspace. Stripe securely collects the identity and bank details needed for the person or organisation receiving eligible GBP, USD or CAD earnings.

No. You can be paid as an individual where that matches your situation, or through an organisation such as a company or charity. Stripe will ask for the information required for the option that applies to you.

Add a Nigerian bank account you are authorised to receive event earnings into. nawhe? uses Paystack to verify the details and prepare supported NGN payouts.

That does not stop you joining nawhe?. Complete the payout setup when you are ready to sell paid tickets. You do not need to build or maintain your own online checkout.

Not for the standard native ticket model. You set the ticket face value and the attendee pays the applicable nawhe? service & payment fee on top. Refunds, chargebacks, disputes and optional premium payout services remain separate. See Fees & Payments.

No general withdrawable nawhe? wallet is used for native ticket sales. Where the supported marketplace payment flow applies, the payment provider separates the organiser’s face-value ticket entitlement and nawhe? amounts within the transaction flow. Stripe/Paystack and your bank still control verification, availability and payout timing.

Yes. Normal edits are designed to preserve existing bookings and tickets. If you make an important change, tell affected attendees clearly.

Yes. Use Register Interest or Tickets Coming Soon to build an audience before opening ticket sales on the same event.

Yes. Give event-specific access to the people helping at the door instead of sharing your organiser login.

Prepare the offline guest list before doors open and test it at the venue. When connection returns, queued check-ins can be synchronised.

No for supported guest checkout. Your confirmation email gives you access to the booking and PDF ticket.

Your ticket is confirmed when nawhe? shows the booking as confirmed and issues the ticket. Starting a payment on its own is not enough.

It is the mandatory fee shown in the nawhe? order summary for a paid native booking. It supports secure checkout, payment processing, booking administration and ticket delivery. The complete total is shown before you continue to payment. See how fees work →

For tickets sold through nawhe?, refund handling follows the event terms, circumstances and applicable law. If you bought the ticket elsewhere, the organiser and that ticket provider handle the refund.

After a refund is processed, your bank or card service controls how quickly the returned money appears.